puji9's Privacy Policy

This Privacy Policy ("Policy") applies to users ("you", "user") of the website puji9.lat, operated by the puji9 platform ("we", "us", "service"). This Policy describes what personal information we collect when you use our website and services, how we use that information, who we share it with, and what your rights and choices are. Please read this Policy carefully before using our services.

By accessing or using our services, you are considered to have consented to the collection and use of your information as described in this Policy. If you disagree with any terms of this Policy, please refrain from using our services and contact our support team.

1 Scope and Nature of Information Collection

We may collect the following types of information:

1.1 Information You Provide Directly

We store information you voluntarily provide when you create an account on our platform, log in, complete a payment, or contact support. This may include:

• Your full name and date of birth (for age verification)
• Email address and contact details
• Mobile number (for transactions via bKash, Nagad, Rocket, or Upay)
• National ID card or passport details (when identity verification is required)
• Payment-related information and transaction history

1.2 Automatically Collected Information

When you use our website, certain information is collected automatically. This includes:

• IP address and device identification details
• Browser type and operating system information
• Browsing activity on the site, page visit history, and session duration
• Information obtained from cookies and similar tracking technologies
• Referral source and screen resolution of the device used

1.3 Information Received from Third Parties

In some cases, we may receive certain information about you through payment gateways (such as bKash, Nagad, Rocket, Upay) or identity verification service providers. This information is used solely to improve our services and ensure security.

2 Purposes of Using Information

puji9 uses collected information for the following purposes:

• Account Management: To create, manage, and secure your account.
• Transaction Processing: To securely complete deposit and withdrawal processes.
• Age and Identity Verification: To ensure that only users aged 21 or above use our services.
• Customer Support: To respond to your questions, complaints, and requests, and to provide assistance via live chat and email.
• Security and Fraud Prevention: To prevent any unauthorized access, fraudulent activity, or account security breaches.
• Service Improvement: To enhance the experience, functionality, and user-friendliness of our platform.
• Legal Compliance: To comply with applicable laws and regulations and to cooperate in any legal proceedings.
• Responsible Gaming: To monitor your gaming behavior and provide relevant responsible gaming information and support when needed.

3 Data Storage and Security

We have put industry-standard security measures in place to keep your personal information safe:

3.1 Technical Security Measures

• SSL/TLS encryption — all data transmitted between you and our servers is encrypted.
• Data stored in a secure, isolated database environment.
• Regular security audits and testing.
• Two-Factor Authentication support.

3.2 Data Retention Period

We retain your information only for as long as necessary to fulfill the purposes described in this Policy, or as required to meet legal obligations. If you close your account, we will retain the minimum necessary information for a specified period in accordance with legal and regulatory requirements.

4 Information Sharing and Disclosure

puji9 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

To operate our services, we work with trusted third parties such as payment processors (bKash, Nagad, Rocket, Upay), technology service providers, and game developers. Only the minimum information necessary to provide the service is shared with these partners, and they are bound by strict confidentiality agreements.

4.2 Legal Requirements

We may be required to disclose information in order to comply with a court order, a lawful request from a government or regulatory authority, or applicable legal obligations.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, your information may be transferred. In such cases, we will notify you in advance, and the new entity will be required to follow the standards set out in this Policy.

5 Cookie Policy

Our website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the site.

5.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the site — maintaining login sessions, security verification, etc.
• Functional Cookies: Help remember your preferences and settings.
• Analytical Cookies: Used to analyze site traffic and user behavior in order to improve service quality.

5.2 Cookie Controls

You can control or disable the use of cookies by changing your browser settings. Please note that disabling certain essential cookies may limit some functionality of the site.

6 Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to correct any inaccuracies or incomplete information in your data.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
• Right to Object: The right to object to the use of your information for specific purposes.
• Right to Data Portability: The right to receive your information in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact our support team. We will respond to your request as quickly as possible after receiving it.

7 Privacy Protection for Minors

puji9's services are intended only for users aged 21 or above. We do not knowingly collect personal information from minors. If we learn that information from a minor has been collected, we will immediately take steps to delete that information and close the associated account.

If parents or legal guardians believe their child is using our services, please notify our support team immediately.

8 International Data Transfers

Our servers and operational teams may be located in multiple countries. As a result, your information may be processed outside your country. Regardless of where your information is processed, we ensure it is handled in accordance with the protection standards described in this Policy.

We only work with third parties that maintain adequate data protection measures and operate under agreements consistent with our privacy standards.

9 Third-Party Links and Services

Our services may contain links to third-party websites or services. puji9 is not responsible for the privacy practices of these external sites. We recommend reading their own privacy policies before visiting those external sites.

10 Policy Changes and Updates

We reserve the right to update this Privacy Policy as needed. For any significant changes, we will post a notice on the website or inform you via your registered email. The "Last Updated" date at the top of the Policy will always reflect the most recent revisions.

Continued use of our services after an update will be considered your acceptance of the revised Policy. Visit this page regularly to stay informed about the latest Policy.

11 Responsible Gaming and Data Use

puji9 places the highest importance on responsible gaming. We may analyze information related to your gaming behavior and take necessary steps to protect you — such as sending supportive messages or temporarily restricting an account if signs of excessive play are identified.

Information used for this purpose will apply solely to your protection and will not be shared for marketing or with any third party. To learn more about responsible gaming, visit our Responsible Gaming page.